Refund Policy

Last updated: August 27, 2026

Supporting MadnessMU is voluntary and always the player's choice. Contributions help pay for hosting, development, security, and community operations. Please review the amount, currency, CashPoints or other virtual benefit, and this policy before continuing to PayPal.

1. General no-refund rule

Once PayPal confirms a contribution and the related CashPoints or virtual benefit has been credited, the transaction is normally final and non-refundable. Refunds are not provided merely because a player changes their mind, stops playing, does not use the credited benefit, is dissatisfied with game balance, failed to read the description, or loses access following a valid account sanction.

2. Issues we will investigate

Contact support promptly if:

• the same payment was charged more than once;
• PayPal completed the payment but the advertised virtual benefit was not delivered within a reasonable processing period;
• the amount charged differs from the amount you approved; or
• you believe the payment was unauthorized.

We may request the transaction ID, account name, date, amount, payer email, and other reasonable evidence. Do not send your password, full card number, or PayPal login details.

3. Corrections and approved refunds

After investigation, MadnessMU may correct the virtual balance, redeliver the missing benefit, or approve a full or partial refund where appropriate. If a payment is refunded, reversed, disputed, or charged back, any CashPoints, items, or benefits connected with it may be removed. An account may be restricted while suspected fraud or an unresolved payment reversal is investigated.

4. Chargebacks

Please contact us before opening a payment dispute so we can review delivery or billing errors. Fraudulent chargebacks, false claims, or use of credited benefits followed by an abusive reversal may result in account restrictions and recovery of the related virtual benefits. Nothing here prevents a genuine report of an unauthorized payment or the use of lawful dispute rights.

5. Mandatory consumer rights

The term "donation" does not remove any consumer rights that apply when a payment supplies CashPoints or other digital benefits. This no-refund policy does not exclude refunds, cancellation rights, remedies for faulty or misdescribed digital content, or other protections that cannot legally be waived where you live. Where applicable law requires express consent before digital benefits are supplied immediately or before a withdrawal right is lost, that law takes priority over this policy.

6. How to request a review

Submit a request through the contact page as soon as possible and include the transaction ID and account name. Requests are reviewed individually; submitting a request does not guarantee a refund.

7. Independence

MadnessMU is an independently operated, unofficial MU Online community server. It is not connected with, sponsored by, endorsed by, or operated by Webzen Inc. Payment and refund questions must be directed to MadnessMU, not Webzen.